Enterprise Application Support

Unified Microsystems provides corporate clients with a broad range of services that include but not limited to support, maintenance and consultation services. Our support programs have a strong focus on delivery of high quality services managed in the framework of corresponding Maintenance Services Agreements.

Our Maintenance Services Agreement specifies precise time periods for delivery of services and defines a basis for services quality management. Detailed measurable characteristics of services included in our Maintenance Services Agreement provide corporate clients with possibility to obtain support services that have a manageable and measurable quality.

Linux Servers

Linux is an open source operating system popular for web hosting and database applications. We provide the following services on a support contract and project basis:

  • CentOS, Redhat, BSD, Debian support and administration
  • LAMP setup (Linux, Apache, MySQL, PHP)
  • Server Clustering
  • In-house and hosted server support with complete backup solutions

Microsoft Lync

Microsoft Lync is Microsoft’s flagship Unified Communications platform. With full integration into Microsoft other products such as Exchange, Office 2010 and Microsoft Dynamics CRM, we can support your Microsoft Lync installations on a support contract and project basis

  • Integration into Active Directory
  • Setup of presence services
  • Integration into legacy PBX gateways
  • Setup of conferencing services
  • Setup of video conferencing hardware
  • Integration with Avaya ACE

Microsoft Dynamics CRM

Microsoft Dynamics CRM enables you to attract prospects, amplify sales and delight customers. With integration into Microsoft’s other product families your sales team are able to achieve more in less time. We can support your Dynamics installations on a support contract and project basis

  • Base setup and insall of Microsoft Dynamics CRM
  • Integration with Microsoft Lync
  • Integration with telephone systems for screen-pop of customer details on caller-id
  • Integration with Avaya ACE

Microsoft Exchange 2007 and 2010

Business rely on email. As soon as an email server goes down (or associated support servers) the impact is felt immediately in organisations both small and large. As specialists in communications systems we have a successful track record offering:

  • Open relay prevention
  • Mailbox database recovery
  • Un-mountable Exchange databases
  • Subject Alternate Name (SAN) Certificate supply and install
  • Outlook Anywhere setup

Microsoft Hyper-V Server

Hyper-V is Microsoft virtualisation solution capable of supporting multiple guest operating systems including Server 2003, Server 2008, Server 2008 R2 and Linux. We use Hyper-V extensively during deployments of Exchange, Dynamics, SQL and Lync to partition systems and provide flexibility. We can provide the following services on a support contract and project basis:

  • Hyper-V Cluster Configuration
  • Guest OS Installation
  • Template Repository Setup
  • Virtual Machine Manager
  • Recovery from crashed server difference disks and deleted snapshots

Microsoft Public Key Infrastructure

Encryption forms the backbone of all communications today, most commonly seen on secure HTTPS sites. However certificates identify and secure more than just websites, and form critical infrastructure of: encrypting file systems, allow confirmed identities for signing documents and emails, and restrict access to network resources on a device basis. We can support and provide solutions for:

  • Root CA and Subordinate CA infrastructure design integrated with Active Directory
  • Automatic issuance of certificates via group policy
  • Encrypting file systems to prevent opening of files on non-corporate machines
  • Restrict fixed and wireless access based on certificates with 802.1x authentication with network equipment
  • Verification of PKI health status from revocation chain and other checks.

Kaspersky Anti-virus

Support of Kaspersky security solutions including:

  • Administration kit support
  • Network agent administration
  • End-point policy
  • Emergency response to virus attacks