Remote Monitoring

We offer comprehensive monitoring systems with our enterprise grade remote monitoring solutions for your critical infrastructure, including:

  • Servers
  • Telephone Systems
  • Network Switches
  • Application Workstations

We are able to monitor all metrics and notify you on anomalies such as:

  • High temperature
  • Excessive bandwidth
  • Network intrusion
  • Denial of service attacks
  • Excessive Processor load
  • Failing hard disks

How Does This Benefit My Business?

Any downtime affects your ability to work. We know that our customers combined hourly wage bill is much higher than our monthly support costs, it therefore makes sense to be proactive and detect and fix problems before they affect your staff and productivity.

How Does Remote Monitoring Work?

Our engineers continually monitor all your companies’ systems statistics and ensure all parameters are within nominal range. Alerts are set on these variables, and when any nominal limits are exceeded we are automatically notified by email and phone alerts.

How Are Detected Issues Resolved?

As soon as we detect an issue we open a support ticket request internally to track and resolve the issue. If the problem can be resolved immediately, our engineers will do so and inform you when the work is complete. If the problem requires on-site support, an engineer is dispatched to resolve the issue at your location.