Avaya, Cisco & Asterisk Support

Telephones are an often overlooked but critical part of the business, but have you ever thought how much business would you lose if your customers couldn’t contact you? For most businesses it makes sense to protect their revenue with telephone and network support plans. Our support benefits include:

Configuration changes for Avaya, Cisco, Panasonic, Alcatel and Asterisk

Add/remove/change requests for users and passwords.

Quarterly line checks

Telephone lines can go down for time to time resulting in lost business. When left unnoticed and unchallenged this will result in a sizeable percentage of customers who cannot get through to you. We protect against this eventuality with routine remote checks to ensure the phone is answered and system monitor alerts on all trunk lines.

Remote Monitoring for IP enabled telephone systems

We monitor your telephone and network systems for conditions that may indicate hardware failure and act accordingly to keep your company online, including temperature, RAM, central processor, network events and bandwidth useage.

Replacement Hot-Spares for Avaya, Cisco and Asterisk

Never wait for replacements again. With our optional advance Avaya replacement service we will swap out failed items whilst you wait for spares under warranty. We hold stock of all critical core PBX components including analog trunk cards, PRI cards, central processing units, digital station cards and memory cards.