Hold Music and IVR

Modern telephone systems have the ability to automatically answer calls with a device called an auto-attendant also known as IVR (interactive voice response). This technology allows a telephone system to interact with customers through their telephone keypads and voice commands.

We are able to provide automatic attendant and on-hold solutions for your existing telephone systems providing the following benefits:

  • Let your customers know they have reached the correct company with a customised greeting
  • Self-service allowing callers to optionally select specific departments
  • Fewer dropped calls as they are always answered, regardless if your operator is busy
  • Increase sales with on-hold music that makes customers aware of your other products and services
  • Professional image replaces nursery-rhyme on-hold music that is the default on some PBX systems
  • Integration of IVR into database and other application services

Professional voice scripts

We offer a selection of voice artists that can read your greeting and on-hold scripts to suit your requirements and company image.

All recordings are professionally mastered with backing music, and provided on CD in wav and mp3 formats.

Professional installation

Once we have your voice script prepared our team of expert engineers will optionally visit your office and reprogram your telephone system with your new greetings.

Examples of our work

Contact Center International

Contact Center International (CCI) is a leading provider of telesales and customer services in the Middle East and Europe.

CCI required music on hold that reflected their modern and dynamic approach to transforming customer contact and interaction, plus development of auto-attendant call flow.

Hi-Force

Hi-Force is the UK’s leading manufacturer of hydraulics tools.

For this project Hi-Force required hold music and auto-attendant for out of office hours.

MJB International

MJB International (MJBI) based in Jebel Ali Free Zone, Dubai, are world leaders in industrial gas turbine solutions offering over 2,000 man years of OEM experience.

MJBI required music on hold, announcements and voice recording for callers during and out of office hours.